Respond within two full business days
SSOCOF members are required to respond to a locate ticket within two full business days (10 full business days for underwater tickets) by doing one of the following:

1. Provide an all clear code to the positive response system when your company does not have underground facilities within the excavation site.

2. Physically mark the excavation site and update the positive response system.

3. Contact the excavator to reschedule the locate. If the excavator's voice mail is reached, leave a message explaining the situation and your need to re-schedule. Enter positive response code 3F only after the excavator has been reached and the new schedule arranged.

4. Enter the appropriate positive response code when one of the above three are not true.

   Note: Provide the best information available when underground facilities cannot be located.

Update the Positive Response System
Members with Internet access may provide positive response updates by clicking here.A user name and password are required to access this system. Members may use their existing Irth Internet login ID and password. Those members that do not have this information may request it by sending an e-mail to the memb...@mail.callsunshine.com.

Positive response updates can also be provided by dialing (800) 852-8057. A user ID is required to access the phone system to update your positive response which can be requested by sending an e-mail to the memb...@mail.callsunshine.com.