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The FREE ticket management system for SSOCOF members
IRTHNet is the web-based ticket management
system specifically designed for organizations that want to automate locate
ticket processing, without IT costs and headaches. There is no software to
install, upgrade or maintain, and it is designed to help SSOCOF members easily manage every ticket using a computer and Internet connection.
IRTHNet offers exceptional functionality. Users log
into a secure website to review locate tickets, assign field personnel and clear
"no conflict" tickets. Using the flexible search engine, they can quickly
retrieve current or archived tickets with complete processing histories.
Low Maintenance
As a web-based service, IRTHNet gives you
the power of an in-house system without high upfront costs or extensive IT
involvement. All software and data reside on SSOCOF's central database servers,
where it is responsible for system administration, data back-ups, maintenance
and upgrades. SSOCOF's job is to constantly ensure the entire system meets or
exceeds the most stringent security, reliability, scalability and performance
standards.
Easy to Set Up. Easy to Use.
IRTHNet is designed for non-technical users and can be up and running in
remarkably little time. System set-up and administration functions are
streamlined through intuitive user interfaces.
Plus, authorized employees can use the full product
whether they're in the office or in the field with the use of portable computers
or handheld devices with an Internet connection.
Features
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Online or Offline
Processing
IRTHNet gives you the ability to manage notices offline with email for those
times when an Internet connection may not be available. Email can be used to
distribute ticket, enter responses, reassign notices and receive alert
notifications and audits. All information is entered into an attached email
form and is automatically recorded in IRTHNet when you go back online
and the email is returned.
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Indicator Panel
IRTHNet's indicator panel helps you stay informed about important
system events. It regularly and automatically checks the server for updates,
changing the icon color when tickets and messages are received. To access
the message, simply click the highlighted icon.
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Customizable Workspace
Authorized users can choose which database fields to use for
column headings (screens), and define which notices to display using filters
to correspond with individual work processes. The screens and filters that
are created can be saved and selected whenever needed.
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Informational Icons
Icons on the Notice Summary and Ticket Detail screens give
information at a glance about notice versions, ticket types, due time and
notice status.
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Facility Definitions
IRTHNet can take a single ticket and automatically divide it into
multiple facility types, with each ticket independently distributed and
processed - eliminating redundant tickets and ticket cost. This can be
especially beneficial for municipalities and cities that have several
facility types within the same boundaries.
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Search Engine
The search engine lets users access current and archived databases
to find locate tickets based on ticket ID, excavator name, creation date,
dig location, status, priority, and a specific date or date range.
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Mapping
Integrated digital maps can display the dig site of one or
multiple tickets and process locate tickets directly from the map screen.
Map viewing options include pan, zoom-in and zoom-out.
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Auto-Processing
Capability
IRTHNet's auto-processing capability gives users the
ability to optimize efficiency and accuracy by pre-screening tickets before
they are sent to the field or contract locators. Users can configure IRTHNet
to respond to tickets based on keywords or specific geographic information.
Members using polygonal registration (shape
files) can import them into IRTHNet to automatically compare with the dig
site data. The system can then provide recommendations or record a response.
Locate tickets not cleared by the system can be
automatically assigned to locators or folders based on registration codes,
keywords, polygons defined on the digital maps or other geographic
information.
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Folders
Folders offer an additional level of flexibility so you can sort
tickets by geographic region or area of responsibility. Examples of how
IRTHNet customers use folders include:
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Using a folder to represent a Service Area
instead of an individual. This can keep reporting information consistent
even if locator turnover is high.
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Grouping tickets for a field office where
multiple locators work. The actual assignment of the ticket workload
would be at the field office level.
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Notice Versions
IRTHNet identifies multiple versions of the same dig site and
highlights any changes, additions or deletions. A multiple version icon helps
you easily identify which dig sites have multiple locate ticket versions.
Note: SSOCOF members receive multiple locate tickets for the same dig site
when a change occurs to the ticket, when a new ticket needs to be called in
due to destroyed marks, when the job extends beyond 20 days, etc.
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Controlled Access
IRTHNet lets you define who will be permitted to perform administrative
functions, who will have internet access and who will have email
access to the system.
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Positive Response to
the Center
With positive response, members link their responses (i.e. marked
with paint, marked with flags, etc.) with one of the positive response codes
in SSOCOF's system. IRTHNet ensures that the member's response is
automatically linked and sent to the center to comply with Florida law.
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Reporting
IRTHNet offers several standard reports that can be produced using date
range parameters. The standard reports can be viewed online or printed.
Report data can be imported into Excel, PDF, Word and other formats.
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Contract Locator Connectivity
One of the most significant cost savings
possible in IRTHNet is the ability to pre-screen tickets before they are
made available to contract locators. Tickets passing the member's screening
process can be emailed to the contract locator for action. Response
information can be returned and automatically applied to IRTHNet if
required. Unless you specify otherwise, the contract locator will not have
Internet access to your data.
Technology Platform
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Overview
IRTHNet offers a high level of security and non-interrupted
work thanks to its use of combined technologies from market leaders like
DELL, Cisco, Microsoft, Intel and Qwest.
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Availability
IRTHNet is engineered to protect against unscheduled
interruptions. All networking components, load balancers, web servers and
application servers are configured for redundancy. To further eliminate the
risk of failure, the hard drive array is clustered to ensure the seamless
transfer of operations if ever required.
All system components and performance levels are
monitored 24 hours each day and any events outside of established parameters
immediately alarm the appropriate personnel.
Daily backups are done for all customer data and
full system backups are done weekly.
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Network Security
IRTHNet strictly safeguards customer data and transactions while
they are in transit. A key element of this network security is its built-in
support for 128-bit RSA Secure Sockets Layer (SSL) data encryption—the same
level of encryption used in online banking.
IRTHNet also protects data security and
integrity at the application level through a variety of measures designed to
prohibit the kind of hacking and unauthorized access that have plagued
conventional web sites. These enhanced application security measures include
two-part logins, password format control and session and login timeouts.
Please review the information below for important
IRTHNet facts. When you've decided that IRTHNet meets your needs for managing locate tickets, contact SSOCOF's Member Services Department by email at
memberservices@mail.callsunshine.com or by phone at (800) 651-6720. A Member
Services representative will be there to help you get online with IRTHNet.
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