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Membership
Responsibilities
Respond
within
two
full
business
days
SSOCOF members are required
to
respond
to
a
locate
ticket
within
two
full
business
days
(10 full business days for underwater tickets) by
doing
one
of
the
following:
-
Provide an all
clear
code to the positive response system when
your
company
does
not
have
underground
facilities
within
the
excavation
site;
or
-
Physically
mark
the
excavation
site
according
to
the
American
Public
Works
Association
-
Utility
Location
Coordination
Council
color
codes;
or
-
Contact
the
excavator
to
re-schedule
the
locate
when
you
cannot
complete
the
locate
within
the legal timeframe.
If
the
excavator's
voice
mail
is
reached,
leave
a
message
explaining
the
situation
and
your
need
to
re-schedule.
Enter
positive
response
code
3F
only after
the
excavator
has
been
reached
and
the
new
schedule
arranged.
Note:
Provide
the
best
information
available
when
underground
facilities
cannot
be
located.
Update
the
Positive
Response
System
Provide
an
update
to
SSOCOF's
positive
response
system
so
excavators
can
quickly
tell
whether
the
excavation
site
has
been
marked.
Members
with
Internet
access
may
provide
positive
response
updates
by
clicking
here.
A
user
name
and
password
are
required
to
access
this
system.
Members
may
use
their
existing
Irth Internet
login
ID
and
password.
Those
members
that
do
not
have
this
information
may
request
it
by
sending
an
e-mail
to
the
Member
Services
Department.
Positive
response
updates
can
also
be
provided
by
dialing
(800)
852-8057.
A
user
ID
is
required
to
access
the
phone
system
to
update
your
positive
response
which
can
be
requested
by
sending
an
e-mail
to
the
Member
Services
Department.
For more options on submitting positive response update, e-mail the
Member
Services
Department.
Update
Your
Company
Contact
Information
Members are required to verify and update their contact information annually.
SSOCOF uses this to distribute locate tickets. Provide
those
updates
whenever
there
is
a
personnel
change
or
you've
moved
offices,
so
your
locate
tickets
can
be
delivered
and
you
can
continue
to
prevent
damage
to
your
facilities.
To
update
your
contact
information,
please
click
here.
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Extraordinary
Circumstances
Members
can declare extraordinary circumstances when operating
conditions
make
it
impractical
to
comply
with
Chapter
556
provisions. This relieves members
from
the
legal
responsibility
of
locating
and
marking
their
buried
facilities.
Members
with
more
than
one
member
code
may
declare
extraordinary
circumstances
for
specific
codes
or
all
of
them.
Members
declaring
extraordinary
circumstances
will
continue
to
be
listed
on
locate
tickets
in
order
to
inform
excavators
of
their
presence
in
the
dig
site
area.
Members
will
also
continue
to
receive
locate
tickets
as
long
as
their
receiving
equipment
is
functioning.
If
the
receiving
equipment
is
not
functioning,
the
tickets
will
remain
in
queue
at
the
call
center
for
delivery
as
soon
as
the
member's
equipment
is
working
properly.
Positive
Response
During
Extraordinary
Circumstances
After
a
member
declares
extraordinary
circumstances,
the
SSOCOF
positive
response
system
automatically
replies
to
excavators
with
the
3T
response
that
states:
"Extraordinary
circumstances
exist.
Call
utility
owner/operator
provider
for
this
location."
Declaring
and
Canceling
Extraordinary
Circumstances
To
declare
or
cancel
extraordinary
circumstances,
notify
SSOCOF
by
email
or
fax.
The
notification
should
include
the
member’s
name,
member
code(s)
and
the
request
to
either
declare
or
cancel
extraordinary
circumstances.
Email:
memberservices@mail.callsunshine.com
Fax:
(800)
651-8601
Questions:
(800)
651-6720
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Damage
Reporting
The Damage
Information
Reporting
Tool
(DIRT)
is a unique tool that allows members to enter and track their damage
information. It offers several reporting and query options, and three access
levels. Opting to share your data with Sunshine
State
One
Call
will help develop targeted educational pieces and promotions.
Access Levels
-
User
- enter
data
only.
-
Manager - enters
data,
edits
data
and
generate
reports
for
the
company.
-
Company
administrator -
maintains
the
list
of
those
authorized
to
use
DIRT
and
has
complete
authority
to
enter
data,
edit
entries
once
submitted
and
generate
reports.
Note:
The
ability
to
edit
data
means
you
can
edit
your
data,
not
data
submitted
by
another
person
within
your
company.
Grant access
to
SSOCOF
Granting access to SSOCOF gives access to raw data only. No company specific
information will be available to SSOCOF. This raw
data
will be used to
develop
basic
assumptions
on
damage
types
and
causes
by
geographic
area, develop targeted
educational
programs, and measure effectiveness of existing educational programs.
DIRT
data
will
not
be
used
to
determine
damage
liability.
Data
Security
The
CGA
recognized
damage
reporting
as
a
sensitive
issue
for
most
companies
and
took
that
concern
into
account
during
DIRT’s
development.
As
a
result,
the
DIRT
system
is
designed
to
be
completely
unbiased,
confidential
and
secure
for
those
who
submit
their
damage
statistics.
DIRT
operates
on
a
secure
web
application
and
has
safeguards
in
place
to
prevent
unauthorized
access
of
any
kind.
Plus,
all
data
is
housed
in
a
secure
location,
and
for
additional
safety
and
security,
the
system
incorporates
a
comprehensive
backup
and
recovery
plan.
For
more
information
on
DIRT
security,
please
visit
http://www.cga-dirt.com.
Instructions
for
granting
raw
data
access
to
SSOCOF
-
Log
onto
the
DIRT
tool
at
http://www.cga-dirt.com.
-
Click
on
the
“Data
Grants”
option.
-
Answer
“yes”
or
“no”
to
the
question,
“Are
you
a
reporting
organization?”
By
answering
“no,”
your
name
will
not
be
added
to
the
pull
down
list
and
you
will
not
be
able
to
access
other
organizations
information.
By
answering
"yes,"
your
company
name
will
be
added
to
the
pull
down
list
and
others
will
be
able
to
share
their
data
with
you.
The
information
is
accessible
only
through
the
reporting
function
and
no
company
specific
information
is
included.
You
will
simply
retrieve
all
data
from
other
reporting
organizations
that
have
granted
you
access.
-
Grant
access
to
another
reporting
organization,
with
the
following
restrictions.
Reporting
Organization
–
Select
Sunshine
State
One
Call
from
the
pull
down
list.
State/Province
–
Select
Florida
from
the
pull
down
list.
Role
Restriction
–
Select
“Managers
and
Company
Administrators.”
-
Click
on
“add.”
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Positive Response
Sunshine State One Call’s positive response system uses codes input by members
or
locators
to notify excavators of the existence of a buried facility near an excavation site and whether it has been marked. This information is automatically provided to excavators by e-mail or fax and can also be accessed online or by telephone. These updates are sent to excavators when all members have either responded to the positive response system or the legal two full business day period (10 full business days for underwater tickets) has expired, whichever comes first.
Click here to view positive
response codes.
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Frequently Asked Positive Response Questions
How can I provide a response to the positive
response system?
What numbers should I enter into the
touchtone system to represent the letter (A,B,C) portion of the positive
response code?
What happens if a member chooses not to
participate in positive response or use the positive response system to update a
ticket?
How should I provide positive response
updates if I have one member code that represents four different facilities and
not all are located in the same area?
How can I provide a response to the positive response system?
Members have four methods to update their positive response codes:
-
Touch tone telephone
A member or its locate technician can provide a positive response update to a ticket by dialing (800) 852-8057. The system will prompt you through the menu. You will need an ID code to use this system. If you do not have an ID code for this, you may request one by sending an e-mail to
Member Services.
-
Web-based system
The web-based system is good for manually updating individual tickets. Begin by accessing http://www2.callsunshine.com.
Login
with
your user name and password.
Then click on “Response Manager.” If you do not see “Response Manager” on your menu, e-mail your request for access to the Web Based Positive Response System to
Member Services. Be sure to include your Irth Internet login, but NOT your password. If you do not have a user name and password for the Internet, please send that request to Member Services.
-
Telnet protocol used in conjunction with the Internet
Using the Telnet system, positive response updates are automatically sent to SSOCOF’s server upon entry from the member. Contact Member Services
for instructions on setting up your system.
-
Dial up modem
The dial up modem allows your computer to update SSOCOF’s server using a dial up modem. Contact Member Services
for instructions on setting up your system.
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What numbers should I enter into the touchtone system to represent the letter
(A,B,C) portion of the positive response code?
The letter portion of the positive response code is included on the telephone prompt as a subcode
and is entered as two digits. The first number represents the number on the key
where the letter appears. The second number represents whether the letter is
listed first (1), second (2), or third (3).
A=21; b=22;
c=23; d=31; e=32; f=33; g=41; h=42; m=61; n=62; p=71; r=72; t=81; u=82; w=91
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What happens if a member chooses not to participate in positive response or use the positive response system to update a ticket?
Members that do not participate in the positive response system will automatically be sent a late notice ticket, billed at the rate of
49 cents per ticket. This ticket is sent automatically when the period of two full business days expires and the member has not provided a positive response update.
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How can I provide positive response updates if I have one member code that represents four different facilities and not all are located in the same area?
You have two choices: -
Keep the single member code and select the best response that adequately represents what occurred at the excavation site; or
-
Create a code for each facility type. If you wish to apply for separate member codes for each facility, please e-mail your request to
Member Services or fax to (800) 651-8601. In your written request, specify your name, company name and member code; and indicate that this change is for positive response purposes only. By using this option, you will still receive only one ticket and be billed for one ticket transmission rather than four.
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